TOS
Terms of Service
Welcome to UFH Kits, the online store operated by Ultimate Underfloor Heating Solutions Ltd (“we”, “our”, “us”). By accessing or purchasing from this website, you agree to be bound by the following Terms of Service. Please read them carefully before using our site or placing an order.
1. Company Information
UFH Kits is a trading style of Ultimate Underfloor Heating Solutions Ltd, registered in England and Wales under company number 12016351. Our registered office address is 427–431 London Road, Sheffield, South Yorkshire, England, S2 4HJ.
2. Use of This Website
By using this website, you confirm that you are at least 18 years old and capable of entering into legally binding agreements. You agree not to misuse the website, attempt unauthorised access, or interfere with its operation in any way.
3. Product Information
We make every effort to ensure all descriptions, specifications, and pricing on this website are accurate. However, occasional errors may occur, and we reserve the right to correct or update information at any time without notice. Images are for illustrative purposes and may differ slightly from the actual product.
4. Pricing & Payment
- All prices are listed in GBP (£) and include VAT unless otherwise stated.
- We accept major credit/debit cards and secure online payments.
- Payment must be received in full before goods are dispatched.
- We reserve the right to cancel any order prior to dispatch in the event of a pricing or stock error.
5. Orders & Contract
Your order represents an offer to purchase goods from us. The contract is formed once we issue a dispatch confirmation email. We reserve the right to refuse or cancel any order if payment cannot be verified or in cases of suspected fraud.
6. Delivery
We deliver across the United Kingdom only. Full details of our delivery options, estimated timeframes, and courier partners are available on our Shipping Policy page. Delivery times are estimates and not guaranteed.
7. Returns & Refunds
If you wish to return or cancel your order, please refer to our Returns Policy and Refund Policy for full details. These policies outline your rights under the Consumer Contracts Regulations 2013 and how to arrange a return or refund.
8. Warranty
All products are supplied with manufacturer warranties as stated on individual product pages. Warranties cover defects in materials or workmanship but exclude damage from improper installation, misuse, or modification.
9. Limitation of Liability
While we take every care to ensure safe delivery and quality products, we are not liable for indirect or consequential losses including installation costs, loss of earnings, or damages arising from product use. Our total liability shall not exceed the value of the goods purchased.
10. Privacy & Data Protection
Your personal data is handled in accordance with our Privacy Policy. By using this website, you consent to the processing of your information as described there.
11. Intellectual Property
All content, logos, text, and images on this website are the property of Ultimate Underfloor Heating Solutions Ltd or its licensors. You may not reproduce, distribute, or use any material from this site without written permission.
12. Governing Law
These Terms of Service and any transactions with UFH Kits are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Contact Us
For questions regarding these Terms of Service, please contact our Sheffield office:
Ultimate Underfloor Heating Solutions Ltd
427–431 London Road
Sheffield
South Yorkshire
S2 4HJ
Company No: 12016351
Email: info@underfloorkits.com
14. Policy Updates
We may update these Terms of Service at any time. The latest version will always be available on this page. Continued use of our website after changes take effect constitutes acceptance of the revised terms.