Underfloor Kits Privacy Policy

Privacy Policy

This Privacy Policy explains how Ultimate Underfloor Heating Solutions Ltd (“we”, “our”, “us”) collects, uses, and protects your personal data when you visit or make a purchase from UFH Kits. We are committed to safeguarding your privacy and complying with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

1. Who We Are

Ultimate Underfloor Heating Solutions Ltd
Registered in England and Wales (Company No. 12016351)
Registered Address: 427–431 London Road, Sheffield, South Yorkshire, S2 4HJ
Email: info@underfloorkits.com

2. Information We Collect

We collect personal information necessary to process your orders, respond to enquiries and improve your experience. This may include:

  • Contact details (name, address, phone number, email)
  • Billing and delivery addresses
  • Order details and payment information
  • Website usage data such as IP address, browser type and cookies
  • Voluntary information you provide through forms or email correspondence

3. How We Use Your Information

  • To process and deliver your orders
  • To provide customer support and respond to enquiries
  • To send order confirmations and updates
  • To improve our products, services and website performance
  • To comply with legal and tax obligations

4. Legal Basis for Processing

We process your personal data under the following lawful bases:

  • Contractual necessity – to fulfil your orders and provide services.
  • Legitimate interests – to improve our services, prevent fraud and protect our business.
  • Consent – for marketing communications (only where you have opted in).
  • Legal obligation – to comply with accounting and record-keeping requirements.

5. Data Retention

We retain customer data only as long as necessary to fulfil the purposes described above or as required by UK law. Invoices and order data are typically retained for a minimum of six years for accounting compliance.

6. Sharing Your Information

We do not sell your data. We may share information with trusted service providers only when necessary to complete your order, such as:

  • Payment processors and banks
  • Couriers and delivery partners
  • IT, hosting and email service providers
  • Regulatory or legal authorities where required by law

7. Cookies

Our website uses cookies to enhance functionality and analyse performance. You can control or delete cookies through your browser settings. For detailed information, see our Cookie Policy (if applicable).

8. Marketing Communications

We may occasionally send emails about new products, promotions or useful information related to underfloor heating. You will only receive marketing emails if you have opted in, and you can unsubscribe at any time by clicking the link in any email or contacting us directly.

9. Your Data Rights

Under the UK GDPR, you have the right to:

  • Access your personal data
  • Request correction of inaccurate information
  • Request deletion of your data (“right to be forgotten”)
  • Object to or restrict processing
  • Request data portability

To exercise these rights, contact us at info@underfloorkits.com. We may require verification of identity before fulfilling certain requests.

10. Data Security

We implement appropriate technical and organisational measures to protect your data, including SSL encryption, restricted access and secure data storage. While we take every precaution, no online system is 100% secure, and you transmit information at your own risk.

11. Third-Party Links

Our site may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We recommend reviewing each website’s privacy policy before providing any personal data.

12. Children’s Privacy

We do not knowingly collect or store data from individuals under 18 years of age.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in regulations or our business operations. The latest version will always be available on this page with the revised date shown.

14. Contact Information

If you have any questions, concerns or complaints about how we handle your personal data, please contact:

Ultimate Underfloor Heating Solutions Ltd
427–431 London Road, Sheffield, South Yorkshire, S2 4HJ
Email: info@underfloorkits.com

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.