Shipping Policy

Based in Sheffield, we supply high-quality underfloor heating kits and components throughout the UK. This page explains how we process, pack, and deliver your order.

Where We Ship

We currently ship to addresses within the United Kingdom only (UK mainland, Highlands & Islands, Isle of Man, Channel Islands, and Northern Ireland). Some postcodes may carry a surcharge or extended lead times; any applicable changes will be shown at checkout or confirmed by our team before dispatch.

Order Processing & Dispatch

Stock Items: Typically picked and dispatched within 1–2 working days.
Made-to-order / Special Items: May require additional lead time; we will confirm by email.
Working Days: Monday to Friday, excluding UK bank holidays.

Delivery Timeframes

Standard Parcel Delivery: Usually 1–3 working days after dispatch (UK mainland).
Bulky / Pallet Deliveries: Usually 2–4 working days after dispatch; the carrier may contact you to arrange a suitable day.
Remote Areas: Please allow extra time for Highlands & Islands, Channel Islands, Isle of Man, and Northern Ireland.

Delivery times are estimates. Weather, seasonal demand, and carrier capacity can affect transit times.

Delivery Methods

Parcels: Tracked courier services for smaller components and accessories.
Pallets: Larger or fragile consignments (e.g. multiple manifolds, insulation boards, pipe reels) are shipped on pallets for safe transit and kerbside delivery.

Shipping Fees

Shipping costs are calculated at checkout based on weight, dimensions, destination and delivery method. Any surcharges for remote postcodes or palletised consignments will be shown before you complete payment.

Order Updates & Tracking

You’ll receive a dispatch confirmation email when your order leaves our warehouse.
Tracking details (where available) will be included so you can follow your delivery.
For pallet deliveries, the carrier may call or email to arrange a delivery window.

Access & Delivery Requirements

Please ensure someone is available to receive the goods at the delivery address.
For pallet deliveries, kerbside access is required; drivers are not able to carry items indoors.
If access is restricted (gates, narrow roads, height limits), please tell us at checkout so we can advise the carrier.

Split Shipments & Backorders

To get items to you faster, we may ship available goods first and follow with backordered items as soon as they arrive. You’ll only be charged once for delivery on the original order unless you request separate expedited shipments.

Damaged, Missing or Incorrect Items

Please inspect your delivery on arrival. If packaging is damaged, note this with the driver before signing.
Report any damage, shortages or picking errors to us within 48 hours of delivery. Include photos of the packaging and affected items so we can resolve quickly with the carrier.

Failed Deliveries & Re-Deliveries

If a delivery attempt fails because no one is available to receive the goods, the carrier may leave a calling card or attempt re-delivery. Additional charges may apply for repeated failed attempts or storage beyond the carrier’s standard hold period.

Address Changes

If you need to change the delivery address after placing your order, contact us as soon as possible. We’ll do our best to amend details before dispatch; changes after dispatch may not be possible and could incur carrier fees.

Peak Periods & Bank Holidays

During busy seasons (e.g. winter) and around UK bank holidays, dispatch and transit times may be longer than usual. We recommend ordering early if you have fixed installation dates.

Contact Us

If you have any questions about shipping, timing, access requirements or remote area surcharges, please contact our Sheffield team. We’re here to help you plan your delivery around your project schedule.